You will never see gaudy logos or big handicap decals on my vehicles. ![]() Our vehicles are black and the team members wear bowties. This is not a transportation company but a customer caring company who delivers service through driving. iCare Transportation is the most appropriate name. I promise to treat you and your family as my own. My parents are in their 80’s and I am blessed they are still alive. We want to become part of your care team, by laughing, listening and holding your hand if you need us to. We want to provide an uplifting experience during your travels. I am blessed every day when my team has an opportunity to serve. We need to work together and provide love, kindness, solutions and support. During my treatment, I decided one day I would like to take my passion for transportation and couple it with what I learned from St. Joseph’s Medical Center what superior customer service in health care looks and feels like. I learned firsthand from the staff at St. After being diagnosed with bilateral breast cancer I became a patient, a client. It wasn’t until 2010 I realized positive clinical outcomes can come from positive interactions. I called to confirm the pick up this morning and they didnt tell me until right before the pick up.I have spent the last 13 years of my life in the transportation industry working for some of the best medical transportation companies in the area. So I guess the company is not moving in the right direction. Just got a call from the company telling me all future pick ups will be canceled because they can no longer provide me this service any longer. I am glad that this company could be moving in a better direction since we really need a reliable transportation for disabled elderly. Wanted to update the post, the lady who was the head of the company personally called me to apologize for the horrible service and the lies I was given about the hours of service and offered a free ride for my mom. In desperate need for a reliable transportation for disabled mother. If I could give a negative rating I would. I am very outraged and can't believe that they feel okay with leaving an elderly woman at a place where she cannot get home, after saying they could. Was told that someone was supposed to call me to cancel the pick up. I was in total shock and couldn't believe that they would leave my mom stranded after already confirming the pick up at 3pm. … – showĬalled me 7 mins prior to confirmed pick up to tell me that they can't pick up my mom. ![]() “iCare transportation” yeah okay, all you do is care about money and giving people piss poor service. I paid this business good money to ensure she’d get home safely. Anything could have happened to my mother in between the time she was dropped off at the wrong building and when I got to her. I’m reporting all of this to the attorney general’s office, the BBB, and filing a class action lawsuit against iCare for negligence of an elderly person with the courts. A bunch of money waste on half ass service. While in the transportation vehicle my mother said the driver seemed impaired and kept aggressive crossing lanes. ![]() My mother had to wait 25 minutes for me in the rain to come get to take her home. I have camera footage of them dropping her off in the parking lot of the building that she doesn’t live in. When I called to speak with the manager the lady was incrediably rude, nasty, and told me that wasn’t possible because her “drivers” are great and wouldn’t do that. ![]() They were over 2 hrs late getting her to bring her to my home and they dropped her off at the WRONG BUILDING a mile and a half from where she was suppose to be!!!! My mother told the driver that she doesn’t live there but he insist that the GPS said they’d arrived at the correct place. I hired iCare to transport my mother from her physicality to my home then back to her physicality. DO NOT LEAVE YOUR LOVED ONE IN THERE CARE.
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